Over the years, we have been asked thousands of questions by parents who are anxious to make the right choice for their child. Please click on one of the links below or email our team at canford@cuddlesnursery.co.uk.

You can telephone to make an appointment to look around any of the settings before making your mind up. We suggest that you look at a few other settings to make sure that we are the place for you and your child.

Once you have made your decision, we must receive a signed and fully completed registration form together with the stated deposit or non-refundable registration fee.

To secure a nursery place, you must book a minimum of two sessions a week (except for the Holiday Club, which has no minimum sessions required). We also ask you to provide your child’s original birth certificate and a recent utility bill to confirm DOB and address. Please note: Copies will be taken for reference purposes.

A deposit is held by us which is calculated by the number of sessions attended x 4 weeks. If the start date is more than 3 months away, you can choose to pay a £35* registration fee at the time of registering and then pay the deposit 3 months before the starting date. (*Reduced to £25 if a sibling is already attending.) Your payment of one month’s deposit will be requested at the time of registration (or later by agreement with us).

The deposit is held while your child attends nursery, but should you choose to increase the number of sessions then an increased deposit will be required.

You will get a full refund as long as your child stays with the nursery for at least 6 months; 6 weeks’ written notice must be given when leaving the nursery and a zero balance is on your child’s account. Once this has been completed, you will receive a letter of confirmation from the administration team.

We ask that you telephone your child’s nursery and inform them that your child will not be attending and the reason why. Unfortunately, fees or sessions cannot be refunded.